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© 2017 Wicked Wine Tours™ Inc. | All Rights Reserved | 1.250.864.9453 | ✉︎

FAQ (Frequently Asked Questions)

Cancellation

To guarantee an exceptional experience, Wicked Wine Tours make every effort to personalize your tour and secure your requested date and times, including committing our vehicles and tour guides to your reservation. Advance requests and appointments may also be required at wineries depending on seasonality and guest requests, as many wineries only accept visitors by appointment. Upon reservation, Wicked Wine Tours will request a 20% deposit to confirm your reservation. Guests have up to seven days prior to the reservation date to cancel without penalty. For groups of twelve or more guests, the deposit is non-refundable. Cancelling or reducing the number of guests less than seven days prior to the reservation date will result in 100% charge of the full reservation.


Children

In accordance with provincial legislation, only adults aged 19 and over are permitted to drink alcohol. Children 18 and under are not permitted on our tour excursions. For private tours and other related services, children may be permitted. Please inquire at the time of booking.


Gift Cards

Electronic gift cards are available for purchase online. Professionally designed and secure electronic gift cards are also available in any denomination. Contact us for more information.


Meals

Lunch tours exclude the cost of lunch. Wicked Wine Tours will make restaurant reservations for your group. We may adjust the restaurant location as per restaurant availability, group size, guest requests, and other factors. Guests order à la carte and pay the restaurant directly. Restaurant and dietary requests are welcome, but are not guaranteed. Wicked Wine Tours is not responsible for communicating food allergies, dietary restrictions, et cetera, and guests should inform the restaurant of such upon arrival.​


Payment

Your Tour Guide will collect individual or group payment at the conclusion of the tour. We accept cash and credit cards, including American Express, Discover, MasterCard, and Visa. Debit and personal cheques are NOT accepted. Gratuities are NOT included. Please consider tipping on the total tour cost, versus the balance after deposit. Suggested gratuity: 15-25%. For groups of eight or more guests, an 18% gratuity will be automatically added. For large groups, organizing payment between guests and presenting the Tour Guide with one payment method is appreciated.


Pick-up

Wicked Wine Tours is pleased to offer complimentary pick-up and drop-off to our guests, and we often pick-up guests at different locations for a tour. Please be considerate of other guests and be ready for pick-up at least 15 minutes prior to departure. Your tour guide will collect you at the front doors of your accommodations unless otherwise notified. Please contact us immediately if you foresee any complications.


Scents

Tasting wine is a sensory experience, including the sense of smell. Cologne and perfume can have an adverse effect on you and your party's tasting experience, and on the experience of other guests visiting the winery. Please refrain from wearing cologne, perfume, and other heavy scents when embarking on your wine tour. Lipstick and lip gloss can also have an detrimental effect on your tasting experience.


Tasting Fees

Wherever possible, tasting fees at wineries are included in our pricing. Your guide will advise you when you visit a winery where tasting fees are not included. The number and variety of wines offered at wineries is subject to change and is at the sole discretion of the winery.